Refund & Return Policy — Bilal Collections

At Bilal Collections, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Sale items, customized/altered products, and undergarments are not eligible for return.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days to your original payment method or as store credit (as per your preference).
• Shipping charges (if any) are non-refundable.

Exchange Policy

• If you received a wrong or defective item, we offer a free exchange or full refund.
• For size or color exchange, the customer may be responsible for return shipping costs, unless the item was defective.

How to Request a Return/Refund

To initiate a return or refund, please contact us with your order number and reason for return:

Email: newhunting05@gmail.com

We will respond within 24–48 hours with further instructions.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly.

Non-Returnable Items

• Items marked "Final Sale"
• Gift cards
• Products damaged due to customer misuse

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Bilal Collections reserves the right to update this policy at any time. For any questions, reach out to us at newhunting05@gmail.com.